Terms of Service

Version: 8 Last updated: 2026-09-29

ScrapeOra is operated by Md Toufiquzzaman, Bangladesh.

These terms govern your use of ScrapeOra. Please read them — particularly section 4, which is about what you may and may not collect, and section 11, which limits our liability.

1. Who you are contracting with

ScrapeOra is operated by MD TOUFIQUZZAMAN, a sole trader registered in Bangladesh, trading as ScrapeOra ("ScrapeOra", "we", "us").

Registered address: Basa/Holding-326, Vill-Vaturia, PO-Chachra, Jashore Sadar, Jashore - 7402, Khulna, Bangladesh Contact: contact@scrapeora.com

Payments are processed by Gumroad, Inc., trading as Gumroad, which acts as the Merchant of Record for every sale. Your contract of sale for a subscription is with Gumroad; your contract for the service itself is with us, on these terms. Gumroad's own buyer terms apply to the payment. We never receive or store your card details.

Our order process is conducted by our online reseller Gumroad. Gumroad is the Merchant of Record for all our orders and, as Merchant of Record, is an authorized reseller of ScrapeOra subscriptions. Gumroad handles payment-related customer service and returns.

In practice: questions about the product itself come to us at contact@scrapeora.com; questions about a charge, an invoice or a refund can go to us or directly to Gumroad through the link on your receipt email or at scrapeora.gumroad.com/library.

2. What the service does

ScrapeOra is hosted product data import and inventory sync software for online stores. You give it the address of a product page or a product listing in a supplier catalog you are authorized to use; it reads the publicly visible, factual product data from that page — title, price, SKU, variants, stock, product URL — and, on plans that include it, has an AI model write an original product description from that data. The result is published to a store you have connected (Shopify, WooCommerce, BigCommerce), or exported as a file.

What stays with the supplier. ScrapeOra never publishes, exports, or keeps for reuse a supplier's photographs or descriptive text. It reads only factual product data — title, price, SKU, variants, stock — and AI writes an original listing from those facts. You supply your own images. A supplier's photographs and description text are shown to you inside the app only the way a browser would show them, and they never leave ScrapeOra in a push or an export. Section 6 and the Acceptable Use Policy say more.

Software only. ScrapeOra is software. We do not sell, ship, or fulfil any physical products; what you list and sell in your store is between you, your suppliers and your customers.

It automates something you are permitted to do by hand. It does not grant you any right you did not already have.

We supply software, not content. ScrapeOra does not provide, sell or license any product data, photographs, text or other content, and nothing on our plans is a licence to anyone else's material. You may only import data from suppliers you are authorized to use, and you are responsible for holding that authorization.

On plans that include it, Request custom connector lets you ask, from inside the app, for a supplier catalog to be added to our published Connectors catalogue. If we add it, it appears there as a regular catalogue connector, available to every customer on an eligible plan. It is a feature of the software, fulfilled at our discretion and on our schedule; it is not a consulting, development or data-delivery service, and no request is guaranteed to be fulfilled.

3. Your account

You must be at least 18 years old, or the age of majority where you live, and able to enter a binding contract.

You are responsible for everything done under your account, including by members of your organization, and for keeping your password and API tokens confidential. Tell us promptly at contact@scrapeora.com if you believe your account has been accessed by someone else.

One person or business, one account. Sharing a single account across organisations to avoid seat limits is a breach of these terms.

4. Acceptable use — what you may and may not collect

This section is the one that matters most. You are solely responsible for what you point ScrapeOra at and what you do with the results.

You agree that, for every supplier site you use ScrapeOra on, you will:

- comply with that site's terms of service and its robots.txt; - comply with all applicable law, including copyright, database rights, computer-misuse and data-protection legislation; and - hold whatever rights you need to use the data you collect, including in your own store.

You must not use ScrapeOra to:

- collect personal data — names, emails, phone numbers, addresses or any other information about identifiable people. ScrapeOra is a product-data tool; - get past a login, a paywall, a CAPTCHA or any other technical access control, or supply someone else's credentials to reach a page; - collect data at a volume or rate intended to degrade, disrupt or deny service to the site; - publish images or text that belong to someone else without their permission. Product images and descriptions frequently belong to the brand or the supplier, not to the retailer whose page you are reading, and not to us; - misrepresent the source or provenance of goods you list for sale; - collect or resell data for spam, fraud, or any unlawful purpose.

We do not read the product data our customers collect, so the responsibility for using ScrapeOra lawfully — and only where a site's terms permit it — is yours. If we receive a credible complaint or legal notice about a supplier site you have configured, we may disable that source or your account, and a site owner who asks to be excluded is excluded (Acceptable Use Policy, section 7).

The full Acceptable Use Policy sets this out in more detail and forms part of these terms.

5. Third-party sites and platforms

ScrapeOra interacts with websites and platforms we neither own nor control.

Sites change their layout, go offline, or stop serving their pages to us, without notice. When that happens, a connector that worked yesterday may return nothing today. We repair the connectors in our published catalogue as quickly as we reasonably can, and the app tells you when a run could not read a page rather than pretending it succeeded — but we do not guarantee that a given supplier site will remain readable, and a supplier that no longer serves its pages to ScrapeOra is not a defect in the service. A site owner who asks us to exclude their site is excluded (Acceptable Use Policy, section 7).

Your store platform's own terms govern what you may publish there.

6. AI-generated content

If you use the optional AI writing feature, a language model writes an original product title and description in your brand voice from the collected product data. It is instructed not to reproduce the supplier's wording. Facts that matter commercially — price, SKU, stock — are passed on unchanged from the source and are never invented, and the model is instructed not to fabricate specifications or claims.

Even so, generated text is your content once published. Review it. You are responsible for its accuracy and for any claim it makes about a product, particularly claims about safety, compliance, materials or origin.

Collected product data is not sent to any AI model except when you explicitly request enrichment.

7. Plans, limits and payment

Plans, their prices and their limits are published at scrapeora.com/pricing and are enforced by the service.

- Every paid plan is an auto-renewing subscription, sold as a Gumroad membership. A monthly plan renews every month. Quarterly, six-monthly and yearly billing periods are charged in advance at 30%, 45% and 60% off the monthly price respectively, and renew automatically for the same period at the same discounted amount until you cancel. - You can change plan or billing period, update your payment method, or cancel at any time from your Gumroad membership page — Settings → Billing in ScrapeOra opens it for you, and every Gumroad receipt links to it. When you cancel, you keep access until the end of the period you have already paid for. - Any other promotion or discount we publish states its own conditions and expiry. Otherwise the longer billing periods above are the only discounts we offer. - Prices are in US dollars. Sales tax or VAT is added by Gumroad where your country requires it, and Gumroad may show the amount in your local currency at checkout. - Upgrades apply immediately: you pay the new price less a credit for the unused part of your current period, and your billing period restarts from the day you upgrade. - Downgrades apply at the end of the period you have already paid for. - Exceeding a limit stops the work in progress and tells you so. It does not delete anything and does not incur an overage charge. - We may change prices with 30 days' notice by email. A price change never applies to a period you have already paid for.

Cancellation and refunds are covered by our Refund & Cancellation Policy, which forms part of these terms.

8. Your data

Data you collect through ScrapeOra is yours. We store it to provide the service, and we do not sell it, share it, or use it to train models.

You can export it at any time and delete it at any time. Deleting your account removes your data on the schedule set out in our Privacy Policy.

We keep run logs for 90 days and export files for 7 days, so that the product can show you what happened and you can re-download a result.

9. Availability

We aim to keep ScrapeOra available, but we do not offer a contractual uptime guarantee on self-serve plans. The service runs on a single production deployment, and planned upgrades cause brief interruptions.

We may suspend the service for maintenance, for security, or to comply with a legal obligation. Where a suspension is planned and material, we will tell you beforehand.

10. Suspension and termination

You may stop using ScrapeOra at any time and delete your account from within the app.

We may suspend or terminate an account that:

- breaches section 4; - has a failed renewal payment that is still unresolved when the grace period in the Refund & Cancellation Policy (section 3) ends; - is being used to attack, overload or defraud us or a third party; or - we are required by law to suspend.

Where the reason permits it, we will warn you first and give you a chance to fix the problem. On termination for cause you may still export your data for 30 days, unless a legal obligation prevents us providing it.

11. Disclaimers and limits of liability

The service is provided "as is". To the fullest extent the law allows, we disclaim all implied warranties, including fitness for a particular purpose and merchantability.

We are not liable for:

- lost profits, lost sales, lost goodwill, or loss of anticipated savings; - any claim arising from data you collected, or from goods you listed or sold using it; - any claim brought against you by a site you collected data from, or by a rights-holder whose material you published; - the acts of any third-party site, supplier, store platform or AI provider.

Our total liability to you for any claim arising out of or relating to these terms is limited to the amount you paid us in the twelve months before the claim arose. If you are on the Free plan, that amount is zero, and our liability is limited to correcting the service.

Nothing here excludes liability that cannot lawfully be excluded, including liability for fraud or for death or personal injury caused by negligence.

12. Indemnity

You will indemnify us against any claim, demand, loss or expense (including reasonable legal costs) arising from your breach of section 4, or from a third party's claim about data you collected or content you published using the service.

13. Changes to these terms

We may update these terms. When a change is material, we will bump the version number and ask you to accept the new version the next time you sign in — your acceptance is recorded with a timestamp. Continuing to use the service after a material change means you accept it.

Non-material changes (typographical corrections, clarifications) do not trigger re-acceptance.

14. Governing law

These terms are governed by the laws of Bangladesh, and the courts of Bangladesh have exclusive jurisdiction, except that we may seek injunctive relief in any competent court.

If you are a consumer, this does not deprive you of the protection of the mandatory consumer law of the country where you live.

15. General

If any provision of these terms is found unenforceable, the rest remain in force. Our failure to enforce a provision is not a waiver of it. You may not assign these terms without our consent; we may assign them as part of a transfer of the business.

These terms, together with the Privacy Policy, the Refund & Cancellation Policy and the Acceptable Use Policy, are the entire agreement between us about the service.

16. Contact

MD TOUFIQUZZAMAN (trading as ScrapeOra) Basa/Holding-326, Vill-Vaturia, PO-Chachra, Jashore Sadar, Jashore - 7402, Khulna, Bangladesh contact@scrapeora.com